I don't have a signal.

I don't have a signal.

  • Check the phone. Verify the phone is powered on.
  • Check the antenna. The antenna needs to be rotated towards the sky and extended.
  • Make sure that the antenna is firmly locked into the back of the phone. The antenna sometimes loosens during shipping:
    • Make sure the antenna is in the down position (the white dots will be lined up).
    • Press the button on the top of the phone by the antenna while locking the antenna into place.
    • The antenna should be able to rotate, but should also stay in the position you leave it. The antenna should not rotate down on its own.
  • Make sure that there are no obstructions to the antenna, such as trees or buildings.

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